Posts by kywseminar

Know Your Worth: a seminar by Julia Poger is a series of seminars that help interpreters find and have better relationships with their clients. Our seminars include: Understanding Marketing and Negotiating for Interpreters Social Media for Interpreters

Confinement Chronicles. Chapter 2. Looking back

Looking back at the beginning of 2020

Lockdown happened so quickly – and in the Fall of 2021 we aren’t fully out of the woods yet!

This photo shows the beginning of 2020. KYW had been to 5 countries (plus our staff were in still other countries for other meetings) all before mid-March, and then boom! 💣

Or should I say Zoom! 🤯

As of March 2020, Know Your Worth seminars pivoted online, targeting what we as freelance interpreters could do to keep earning money when both we AND our clients were scared about the future.

  • We have run online seminars since April.
  • Our community started meeting regularly on Zoom, both to keep in touch and to help each other out by exchanging ideas and information. And we’re still going!
  • We even have a Whatsapp group for the hardy few who want to stay in closer touch!

We’ve all become even more supportive of each other through thick and thin, on multiple platforms. In fact, we can say confidently that we’ve become even better friends with each other since the pandemic began.

So we can’t really say that those crazy lockdown times were all bad!

Season’s Greetings from KYW

Given the kind of year this one has been, you would be hard pressed to find someone not making a comment – or two – about it. Believe us, we tried. Which is why we have decided to break with what has become the typical 2020 modus operandi, and not delve too deeply.

Yes, this has been quite the year, one like no other. It has been hard on many, tragic for some. But we would hate to make our last post of the year all about that pain, and that hardship.

That would be too sad, and not our style.

Yes, it was anything but easy. We have had to learn to live and deal with a completely new reality, and to adapt our lives to it, both on a personal level, and on a professional one too. KYW here being a living example of that very process.

But there have also been good things. Positive changes. New opportunities.

And we would like to focus on that.

Our community has grown, more than we could have imagined, and we have welcomed new members from all corners of the world, including some that we were not yet even planning to visit. It has been an exciting transformation, and you have all contributed to making the Know Your Worth course richer, and more dynamic. We have had to compensate for taking so much of it online, and find new ways of doing many things, but we feel like we rose to the challenge, and – thanks to you – were able to succeed. Needless to say, none of this would have been possible without your help, your trust, and your support, and for that we are eternally grateful.

Thank you for trusting us with your time, and your energy – we all know that traditional laws of physics don’t apply online – and thank you for being with us every step of the way.

We have learned much, and worked hard, and now we have come to the time where we can all enjoy some well-deserved rest.

Raise a glass, have something sweet, and let us all meet again in the new year. And please remember, you have been there for us, and KYW will always be there for you.

Happy holidays,

The KYW Team

The Business of Interpreting FAQ 12 – How Can I Make RSI Platforms Work for Me as a Freelancer?

“Wait a minute,” I can hear you say. “I didn’t sign on to be an interpreter to work remotely – I want to go to conferences in exotic places! I want to see and work with my friends! I like people, and don’t want to work alone in my office!”

Remote simultaneous interpreting (RSI) platforms have been around for a while – some started up as early as 2014, so they aren’t new. And they have been building up a following since then.

The novel factor is the recent choice: to either work remotely, or possibly not work as interpreters at all. So let’s see what we can do about it, and turn this situation into something that works for us too!

Educate yourself

First of all, there is an enormous amount of information about RSI platforms, sound technology, appropriate headsets, and so on. A good starting point is the list of resources supplied by AIIC’s Taskforce on Distance Interpreting and Technical and Health Committee. This is a huge opportunity for you to educate yourself on what RSI is all about, and what it isn’t.

When I started educating myself, my negative opinion changed once I realized that I could simply treat RSI platforms as consoles. Of course, there is a lot more to them than that – in fact there is a whole ISO standard on them – but, for my purposes, they exist to deliver my interpreting to my customer. They all have a form of mic on/off switch; there are incoming and outgoing language channels; some allow relay, others don’t. Some aren’t even RSI platforms per se, but have some of the functionalities.

Moreover, by educating yourself, you can gain a better understanding of the features each platform has, and how they could meet your clients’ needs.

Understand what RSI platforms are good for, and what not

Do your clients hold multilingual events involving many languages and speakers? In such cases, some platforms would work better than others.

Do they hold webinars, with most of the information going in one direction, and only one speaker and some slides? Then another platform might be better.

Does your client need a quick two-language meeting, to check on their counterpart? Then yet another platform would be best.

Does your client need confidential meetings for legal purposes? You can explain end-to-end encryption, and why no cloud-based RSI platform is a good idea. 

But always put the choice in your client’s hands. Firstly, this avoids legal issues for you if the platform doesn’t perform as expected. And secondly, you aren’t stopping them from having their meeting – you are giving them the information for them to make their own informed decision.

Know how to get what you need

Once you have educated yourself, you will discover which platforms will require work-arounds.

Many platforms allow you to listen to your partner and to the floor simultaneously – but that is only a part of what we need. I’d like to see that my colleague is relaxed or struggling, or if they need me to write down numbers for them.

If these functions are not integral to the platform you are on, what kind of parallel set up would you aim to use? Would you rather a video call on an app, a shared document, or a video meeting on a second device? Work that out with your partner ahead of time.

And remember that it is very rare that you could be the interpreter AND the moderator/tech/troubleshooter all in one. Make sure you can focus on the job at hand.

More visibility

I am also convinced that our new environment has provided an excellent opportunity to make our clients more aware of us, rather than less.

As we have moved farther from the client – from consecutive to simultaneous, to booths at the back of the room with dark glass, to booths not in the room, to off-site remote – we have lost many opportunities to remind the client of our place in the value chain. We have fewer meals or coffee breaks during which we may ask questions and cement ourselves in their minds as being part of the process.

If we as a profession were to become involved in hosting and moderating interpreted meetings, we would have an unprecedented chance to remind clients of our presence. Moderators could introduce the fact that speakers are being interpreted, and that they must wear headsets, or not speak over each other. Dry runs and rehearsals will give us a say in how the meeting is run. And we will help shape the communication process.

RSI knowledge helps with hubs too

We have all jumped on the hub bandwagon, now that we realize that remote is here to stay. We can work off-site, away from the venue, but all together, and with technicians to boot! 

Hub setups vary greatly – from using the usual consoles in our usual booths, to being given a laptop per interpreter.

If you think about it, current social distancing requirements mean that even in a hub you may each be in a separate booth, presenting some of the same difficulties as interpreting from home on an RSI platform. 

The booths may not be next to each other. Some consoles and computers don’t have repeater speakers that can be set to a different channel than your incoming channel – which means you still need a second device to hear your partner and the floor at the same time. Or a way to write down numbers which doesn’t rely on a pad that’s visible between you.

And if your colleague is so focused on the speaker that they don’t look at the chat on the RSI platform or at you in the booth next door, you still need a way to signal the handover that will catch their attention the way touching their shoulder used to do…

But hubs do give us something valuable besides the presence of technicians to troubleshoot for us: while hubs may present some of the same difficulties as online platforms, you can at least have drinks with your colleagues afterwards! 

Originally published in the webzine the International Association of Conference Interpreters (https://aiic.org/site/webzine/issue-76/boi).

To post or not to post: a new KYW-endorsed campaign

After browsing through social media, listening to our colleagues working on all sorts of different markets, and taking part in numerous discussions both online and offline – when that was still a possibility, that is, – Julia Poger and KYW have realised that the interpreting world was ready, and, in fact, much in need of, a new campaign: #clientauthorized

One hashtag along the same lines of treating our posts with more care already exists: #1ntHUSH. The idea behind this one is that we shouldn’t show off our work on social media to the detriment of our clients’ confidentiality. 

After all, confidentiality is one of our profession’s most basic and sacred rules. 

But what about when we ask the clients for permission to post something about a project or an assignment, and they give it to us? 

Or when they themselves ask us to post about their events from our point of view? 

Both have happened to countless colleagues of ours, and many more have found themselves in situations when it would seem that posting about our work would be not only pardonable but, mind blowing as it is, quite welcome. 

Hence the rather pressing need for a distinction, made even more urgent by the changing times and the fact that everyone seems to be simply beside themselves to be finding their booths and more traditional consoles once again after what has felt like an excruciatingly long break.

So, to differentiate between all those times interpreters just decide on their own to post about their work and those that really have the permission from their client, we have decided to come up with a way that would show the client’s support. 

Which is why we are proud to introduce a new hashtag to the world: 

#clientauthorized

Do you agree? 

This way #1ntHUSH and #clientauthorized could work hand in hand, and this all-important premise of our profession would still be upheld. 

Let us know what you think in the comments below, or better still, share your own examples. 

Stay healthy, stay in touch, and #uncrownthevirus.

Getting together with Troublesome Terps

Sometime earlier on in the pandemic, when we were still on lockdown, and our future seemed even more uncertain than it is now, the four wonderful people behind the Troublesome Terps podcast invited our instructor Julia Poger for a cozy fireside chat about marketing, business, and the art of negotiation.

We all know that sometimes some good ol’ shop talk is in order, and this turned out to be an exciting hour and a half that covered everything from pricing models, to negotiation tactics, and everything in between.

To listen, please follow the link, and let us know what you think!

Confinement Chronicles. Chapter 1. Keeping busy

Dear all,

Being surrounded by vast volumes of new information when we’re working means that we get used to the feeling, and miss it sorely when it stops. As conference interpreters we are addicted to constant learning, which is why it is hardly surprising that the idea of having a quiet and lazy confinement didn’t stick. We were barely two weeks into our respective lockdowns, when we started discussing which language to add next, and which CPD course to do now that we suddenly have the time. 

We here at Know Your Worth have been keeping busy too, and over the past two weeks we’ve had not one, but three highly successful editions of our KYW Lockdown Seminar, talking not only about some of our more evergreen principles, and how we’ve been using them rightly and wrongly, but also about the current situation we’re finding ourselves in. 

Some of us were prepared for this crisis, others much less so, which means we can, and should, use this time to make sure we are better prepared both for now and for when this enforced isolation is over.

We looked into ways in which we can help our existing clients, and we talked about weathering this storm, and moving forward into whatever the future holds. We also discussed how to best prepare ourselves for that future, no matter how uncertain it may seem at times, and we enjoyed an incredibly interactive and positive exchange with all of our participants. 

I didn’t expect the on-line format would be this informative, insightful and interactive. 

Libor Nenutil

True, every group felt very different. Different languages, different concerns, different dynamics. But one thing remained constant: at the end we had all become close, just as close as if we had met in person, and no wanted to hang up. 

Thanks again for a wonderful seminar. I have been sending e-mails to relevant clients today, and had one good result already.

Catriona Howard

We saw that with our first group, and we had the exact same feeling when the time came to say goodbye to the next two. 

Which is why we would like to thank you all for that, and to officially welcome you into the KYW family. 

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We would also like to use this opportunity to announce a new edition of our Lockdown Seminar. Based on your comments and impressions, we would like to tweak the format a little bit, moving from one hour and a half long sessions to two hour long ones. This will give us the possibility to focus even more on some of the pricing and negotiating related aspects of the course that you seemed to be particularly interested in. 

We are an evolving course. These are challenging times, and the next several months won’t be easy. But we are determined to help you through this. An important part of our philosophy is that we adapt to offer a programme that would best suit your needs, and best answer the questions you might have, given the current situation on the market. 

April 27 – 4:00 pm – 6:00 pm – 1. Your Mindset

April 28 – 4:00 pm – 6:00 pm – 2. You

April 29 – 4:00 pm – 6:00 pm – 3. Your Client

April 30 – 4:00 pm – 6:00 pm – 4. Your Money

All times are listed in Brussels time (GMT+1).

We are currently offering the full webinar series at a special #uncrownthevirus rate of EUR 200, and we are looking forward to sharing these coming weeks with you. 

To sign up, please e-mail us at kyw.seminar@gmail.com, and we’ll walk you through the next steps. 

Please note that the number of participants is limited to 10 people, and we restrict enrollment to those who can make all four parts. 

We will be scheduling more webinars, and releasing more content in the coming weeks, because all of us here at KYW are deeply committed to helping you thrive during this slow period, and on into the future.

Stay healthy, stay in touch, and stay tuned for more updates.

Announcing a KYW Seminar for the Lockdown

Dear all, 

In what is now being referred to more and more often as “the times of the corona”, we have all seen a considerable portion of our assignments disappear, our savings drain from our accounts, and a generally panic-stricken mood set it on all sides, with everyone desperately waiting for life to go back to normal, at the same time wondering if it ever, truly, will. 

As we wrote in our open letter published a few days ago, even if this current lack of income is weighing on us, we cannot give in to depression. 

During our enforced isolation, we need to take the time to take care of ourselves – and we also have more time than we usually do. Which means we can, and should, use this time to make sure we are better prepared both for now and for when this enforced isolation is over.

Which is why our instructor, Julia Poger, is offering a free 

Know Your Worth Taster

March 31st at 4:00 – 5:00 pm Brussels time (GMT+1)

Julia will talk about the basic mindset changes that you should make to have better relations with your clients.

This will be followed by a webinar:

Know Your Worth Lockdown Seminar

April 6 – 4:00 pm – 5:30 pm – 1. Your Mindset

April 7 – 4:00 pm – 5:30 pm – 2. You

April 8 – 4:00 pm – 5:30 pm – 3. Your Client

April 9 – 4:00 pm – 5:30 pm – 4. Your Money

All times are listed in Brussels time (GMT+1). 

We will work together on issues that have blocked us from seeing what we can do in these unusual times, and figure out a plan to move forward so we can work and earn both now and when things get back to normal – though it will definitely be a new normal. While principles from the Know Your Worth seminar will be discussed, this will be a more hands-on approach to what you personally can do today.

We are currently offering the full webinar series at a special #uncrownthevirus rate, and we are looking forward to sharing these coming weeks with you. 

To sign up, please e-mail us at kyw.seminar@gmail.com, and we’ll walk you through the next steps. 

Please note that the number of participants is limited to 10 people, and we restrict enrollment to those who can make all four parts. 

We will be scheduling more webinars, and releasing more content in the coming weeks, because all of us here at KYW are deeply committed to helping you thrive during this slow period, and on into the future.

Stay healthy, stay in touch, and stay tuned for more updates.

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An Open Letter from the KYW Team

Dear all, 

In these times of COVID-19, it’s been really hard for us all to see our assignments evaporate, our income dry up, and to hear confusing reports from all sides on when – and if! – our world will right itself and all will go back to normal.

Unfortunately, it looks as if we are in this for the long haul, with at least another 3 weeks to (depending on whom you are listening to) 6 months or more before we can stop the social distancing, etc.

While the lack of income is weighing on us, we cannot give in to depression.  Our countries are starting to move, in some giving tax and mortgage holidays, in others getting cash payments out to everyone.  And we also need to make sure that we are also helping ourselves.

During our enforced isolation, take time to take care of yourselves.  Try out an online exercise class, start that meditation program you thought you didn’t have time for, learn to cook new recipes (food is still available, thank goodness, even if toilet paper is a rarity…)…  

And there are many different online outlets for staying together, if not physically.  There are skypéros (having a drink with friends on Skype), virtual concerts, opera nights and museum tours, webinars, meetups, and enormous amounts of ways to connect and learn online.

We want you to thrive during this slow period, and on into the future – whatever that future will look like, which is why we are thinking about ways of expanding the seminar into something that could help people more deeply and in detail.

We want to keep you all going, and make sure that we can all come out of this ready to explode into action and start – and keep on – earning what we are worth!

Please stay in touch, and so shall we. 

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Winter to Summer on Fast Forward

This year has definitely taken off to a busy start for all of us here at Know Your Worth, and, now that our mini-marathon is over, we’re delighted to sit back, relax, and share with you some highlights from the past month that saw us do four editions in four countries.

Our year started in beautiful Kyiv, that welcomed us for an anniversary edition with delicious food, incredible artwork, and new participants eager to learn more about marketing and negotiating.

We spent two busy days looking into ways to improve your presence on the market and your negotiating techniques, and we also looked at some possible mindset changes, which is probably the right thing to do at the start of any new year, to ensure you not only keep your existing clients and get new ones, but also understand them better to ensure they stay loyal to you, and keep returning.

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This, like our edition there last June, and the one a year ago, would not have been possible without the help and the incredible organizing skills of our local coordinator Andrii Biesiedin.

We then went to Moscow, where we had a one-day intensive training, focusing not only on the Russian market, but also on the European one, looking at strategies that could be applied universally, and brainstorming new negotiating ideas. It was particularly interesting to see our participants share their own stories and experience, and come up with some very creative solutions.

Thank you for the inspiring talk and the great workshop. It was interesting, practical, and motivating for anyone who wants to get insights into the world of marketing and negotiating in the field of interpreting

Elena Kravets

“It saved at least three years of my life.”

Kirill Chereshko

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During our time in Moscow our instructor Julia Poger also spoke at the Global Dialogue Forum, and we would like to thank the organizers for their kind invitation and warm welcome. Julia also gave a taster of her Negotiating seminar during the education portion, and took part in two panels, one called The Interpreter of the Future, and one called International Interpreters: How to Train Them:

It really is impressive to see how the interpreting community in Russia gathers to discuss topics of interest.

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 And on our last day in Moscow it snowed, so we got to see the city in winter!

 We then decided it was time to turn our attention to warmer climates, and headed to Las Palmas de Gran Canaria, at the kind invitation of our colleague and KYW alum Heather Adams, before diving even further into summer, and bringing Know Your Worth to Guadalajara.

In Las Palmas we delved even further into the many whys we need to be aware of when talking to clients and even looked into the psychology behind negotiating, taking a more holistic approach to the entire process, while focusing at the same time on the particularities of the regional market.

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And the Guadalajara edition would not have been possible without the hard work and amazing energy of Jesse Tomlinson, who made sure not only our Marketing and Negotiating, but also the Intelligent Note Taking for Consecutive Interpreting went smoothly and without a hitch.

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I am convinced that you never stop learning and that one should always be eager to grow; lack of curiosity is one of the biggest mistakes that can lead to failure. I had the first consecutive interpreting assignment after taking Julia Poger’s Intelligent Note Taking course, and I confirmed that analyzing the speech has a whole new meaning in my mind, and it rocks!

Tania Saldivar Alonso

It was the first time we had both courses back-to-back, and we were happy to see that our participants remained active and energetic throughout, despite the sheer volume of new cases and information, with one of them referring to it as “an inspiring four-day journey”.

It certainly felt the same way for us.

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We are now going to take it easy for a few weeks, but not because we have nothing to do. The opposite, really, as we will be using the time to plan for a busy summer season, and look into a couple of new ideas, which we hope we will be able to present to you in no time.

In the meantime though, thank you so much for staying tuned, thank you for joining the ever-growing Know Your Worth family, and thank you for trusting us with your time, and you business.

We will be back with more news soon. 

Season’s Greetings from the KYW Community

It has been a very busy year for all of us here at Know Your Worth, and we’ve a lot to be grateful for.

We kicked the year off with editions in London and Kyiv, where we’ll be returning to, by the way, in just a little over a week, and we then went on to hold editions in the Hague, Istanbul, Saint Petersburg, Ljubljana, and Montreal. We got to organize seminars in new and exciting locations, and we saw our Know Your Worth family grow even bigger.

We hope you too have had a good year, and we hope we’ll be seeing more of you in the months to come. For now though, enjoy the holidays, and have a brilliant start to the new year!